Parking Tycoon — Support

Need help? Write to execode12@gmail.com. Please include your device model, the system version and, if possible, a screenshot. We usually reply within 2 business days.

Frequently asked questions

My progress is gone.

Progress is saved on your device only (there is no account or cloud save). Deleting the game or clearing its data deletes the progress. The game keeps a backup copy and restores it automatically if the save file is damaged.

I bought something but did not get it.

Restart the game with an internet connection — purchases are delivered automatically. If the item still does not appear, open Shop → Restore purchases. If that does not help, email us with the order number from your receipt (Apple: in the purchase e-mail; Google Play: in your order history).

How do I restore “No-Ads Pass” or “x2 income” after reinstalling?

Open Shop → Restore purchases while signed in with the same Apple ID / Google account you used to buy them.

How do I get a refund?

Refunds are handled by the store: Apple at reportaproblem.apple.com, Google Play in your order history.

A video ad did not give me the reward.

The reward is given only after the video is watched to the end. If you closed it earlier or lost the connection, try again later. No ads are available offline.

How do I turn off personalized ads?

Settings → Personalized ads (off) and Settings → Do not sell my data (on). On iPhone you can also deny tracking in Settings → Privacy & Security → Tracking.

The game is slow or my phone gets warm.

Open Settings → Graphics and choose Low or Mid. Auto lowers the level by itself if the game runs slowly.

How do I change the language?

Settings → Language (English / Русский).

How do I delete my data?

Uninstall the game — all game data is stored on your device. For data held by our partners (ads, analytics) see the privacy policy or write to us.